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  1. MILA
  2. FAQ

FAQ

Products

  • What is The MILA Tribe?
  • Are your products ethically produced?
  • Where can I find more information about each product?
  • Are your products vegan?

Orders & Payments

  • How can I buy one of your products?
  • Why is my payment failing?
  • Where is my order confirmation email?
  • Can I change or cancel my order?
  • Which payment methods do you accept?

Shipping

  • Where does MILA ship from?
  • How much does shipping cost and how long is it?
  • I entered the wrong shipping address, can you help?
  • Where is my order? Has it been dispatched?
  • My order tracking is not updating
  • Why is my order taking longer than specified?
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Returns & Refunds

  • What is your exchange / return policy?
  • How do I make my return?
  • I've made a duplicate order, can you assist?
  • I've received a faulty product
  • Where can I find your T&Cs?