FAQ

Products

• What is The MILA Tribe?
• Are your products ethically produced?
• Where can I find more information about each product?
• Are your products vegan?

Orders & Payments

• How can I buy one of your products?
• Why is my payment failing?
• Where is my order confirmation email?
• Can I change or cancel my order?
• Which payment methods do you accept?

Shipping

• Where does MILA ship from?
• How much does shipping cost and how long is it?
• I entered the wrong shipping address, can you help?
• Where is my order? Has it been dispatched?
• My order tracking is not updating
• Why is my order taking longer than specified?

See all 8 articles

Returns & Refunds

• What is your exchange / return policy?
• How do I make my return?
• I've made a duplicate order, can you assist?
• I've received a faulty product
• Where can I find your T&Cs?