Please fill out the returns form enclosed in each package specifying why you want to return an/multiple item/s, and use the pre-paid returns label provided to send your item to us.
Please include your original packaging.
Once the item arrives, our team will inspect it and see if the product is in a sellable condition. If so, we will arrange a refund to the card used to process the original order.
If we find the item to not be in a sellable condition we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge.
Please fill out the returns form enclosed in each package specifying why you want to return an/multiple item/s.
Please package up the item/s including this completed form and send to the address listed on the returns form using a tracked delivery service.
Please then fill out a customer support ticket on the website and send us proof of postage purchase, either as an image or a scanned receipt. Our agents will then refund you the postage incurred.
Once the item has arrived back into our fulfilment centre and checked to ensure it is in a sellable condition, the refund will be released and deposited back into your account.
If we find the item to not be in a sellable condition, we will contact you and arrange a redelivery to you. The customer will be liable for this postage charge.
You may be requested to provide proof of purchase when requesting a refund.
Please allow up to 5 working days from when the items arrives back at our fulfilment center for the payment to be processed.
If you do not include the completed returns form for any return, you may not be liable for a refund.
If you have any questions, please contact our support team from here.